Privacy Policy

1. INFORMATION WE COLLECT

Depending on how you interact with Real Vacation Homes, we may collect the following categories of information.

2. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies, pixels, tags, analytics technologies, and similar tools.

These technologies may be used to:

• Keep the website functioning properly
• Remember preferences
• Understand website traffic
• Measure website performance
• Determine how visitors use our website
• Improve our services
• Prevent fraud or unauthorized activity
• Measure advertising effectiveness
• Support marketing and advertising activities

Some cookies may be placed by third-party service providers.

You may be able to control or disable cookies through your browser settings or through any cookie-management tool made available on our website. Disabling certain cookies may affect website functionality.

3. HOW WE USE PERSONAL INFORMATION

We may use personal information for legitimate business purposes, including to:

• Provide vacation rental and property management services
• Process and manage reservations
• Respond to inquiries
• Communicate with guests and property owners
• Provide reservation confirmations and instructions
• Coordinate check-in and check-out
• Process payments, refunds, charges, and invoices
• Provide customer support
• Manage vacation rental properties
• Communicate with homeowners
• Coordinate cleaning, maintenance, pool service, repairs, and other property services
• Improve our website and services
• Analyze website performance and visitor behavior
• Protect our properties, guests, owners, employees, and business
• Detect and prevent fraud or unauthorized activity
• Enforce rental agreements, management agreements, and policies
• Resolve disputes and claims
• Maintain business and accounting records
• Comply with legal and regulatory requirements
• Send service-related communications
• Send marketing communications where permitted by law
• Protect or exercise our legal rights

4. SMS, TELEPHONE, EMAIL, AND WHATSAPP COMMUNICATIONS

When you provide your telephone number or email address, we may use that information to communicate with you regarding inquiries, reservations, property management services, customer support, or other requested services.

Where you have provided appropriate consent, we may also send promotional or marketing communications.

Message and data rates may apply to SMS or messaging services depending on your mobile provider.

You may opt out of promotional email communications by using the unsubscribe instructions included in the message.

For applicable SMS marketing communications, you may opt out by replying STOP.

Opting out of marketing communications does not prevent us from sending transactional or service-related communications that are reasonably necessary for an existing reservation, contract, account, or requested service.

We do not sell or share mobile telephone numbers or SMS opt-in consent information with third parties for their own SMS marketing purposes.

If you communicate with Real Vacation Homes through WhatsApp or another third-party messaging service, your interaction may also be governed by that provider’s privacy practices.

5. HOW WE DISCLOSE INFORMATION

We may disclose personal information when reasonably necessary to operate our business and provide services.

Recipients may include:

• Property owners
• Property management service providers
• Cleaning and maintenance providers
• Pool service providers
• Contractors and vendors
• Booking and reservation platforms
• Property management software providers
• Payment processors
• Financial institutions
• Accounting and professional service providers
• Website hosting providers
• Information technology providers
• Analytics providers
• Communications providers
• Fraud-prevention and security providers
• Insurance companies
• Attorneys and professional advisers
• Government agencies or law enforcement when legally required

We disclose only information reasonably necessary for the applicable business or legal purpose.

6. THIRD-PARTY BOOKING PLATFORMS AND SERVICES

Real Vacation Homes properties may be marketed or reserved through third-party platforms and travel services.

When you interact with an independent third-party platform, that company’s own privacy policy and terms may apply to information it independently collects.

Real Vacation Homes is not responsible for the privacy practices of independent third-party websites, applications, booking platforms, or services.

Information received from a booking platform may be processed by Real Vacation Homes in accordance with this Privacy Policy and as reasonably necessary to manage your reservation.

7. PAYMENT INFORMATION

Payments may be processed through third-party payment processors or reservation platforms.

Those providers may independently collect information such as:

• Cardholder name
• Billing address
• Credit or debit card information
• Bank information
• Transaction information

Their collection and processing of payment information may be governed by their own privacy policies and security practices.

Real Vacation Homes endeavors to limit its direct handling and storage of complete payment-card information where third-party payment processing is available.

8. SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

However, no website, electronic communication, database, or information-storage system can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security of information transmitted electronically.

9. DATA RETENTION

We retain personal information for as long as reasonably necessary to:

• Provide requested services
• Manage reservations
• Maintain business and accounting records
• Meet contractual obligations
• Resolve disputes
• Prevent fraud
• Establish, exercise, or defend legal claims
• Comply with applicable laws and regulatory requirements

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

10. SALE OF PERSONAL INFORMATION

Real Vacation Homes does not sell personal information for monetary compensation.

If our data practices change in a manner that creates additional opt-out rights under applicable privacy law, we will provide appropriate disclosures and mechanisms as required by law.

11. YOUR PRIVACY RIGHTS

Depending on your state or country of residence and subject to applicable law, you may have certain rights regarding your personal information.

These rights may include the right to:

• Request confirmation that we process your personal information
• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of certain personal information
• Obtain a copy of certain information
• Opt out of certain forms of targeted advertising, sale, or sharing where applicable
• Withdraw certain consent
• Appeal certain decisions concerning a privacy request
• Exercise applicable privacy rights without unlawful discrimination

These rights are not absolute and may be subject to legal exceptions.

We may need to verify your identity before processing a privacy request.

12. SUBMITTING A PRIVACY REQUEST

To submit a privacy request, contact:

Real Vacation Homes LLC

1420 Celebration Blvd, Suite 200

Celebration, FL 34747

United States

Email: contact@realvacationhomes.com

Phone: +1 (407) 580-8243

Please include “Privacy Request” in the subject line of your email and provide sufficient information for us to identify and respond to your request.

We may request additional information when reasonably necessary to verify your identity and protect personal information from unauthorized disclosure.

If applicable law provides a right to appeal a decision concerning your privacy request, you may submit an appeal using the same contact information and identify your communication as a “Privacy Request Appeal.”

13. FLORIDA PRIVACY RIGHTS

Florida residents may have rights under applicable Florida privacy laws, subject to statutory eligibility requirements, exemptions, and limitations.

Where applicable, those rights may include access, correction, deletion, obtaining a copy of personal data, and opting out of certain processing activities.

Nothing in this Privacy Policy is intended to provide fewer rights than those available under applicable law.

14. OTHER U.S. STATE PRIVACY RIGHTS

Residents of certain U.S. states may have additional privacy rights under their respective state privacy laws.

Where such laws apply to Real Vacation Homes and to a particular consumer, we will process qualifying privacy requests in accordance with applicable law.

15. CHILDREN’S PRIVACY

Our website and vacation rental/property management services are not directed toward children under the age of 13.

We do not knowingly solicit or collect personal information directly from children under 13 through our website without legally required parental consent.

If we learn that we have collected personal information directly from a child under 13 in circumstances prohibited by applicable law, we will take reasonable steps to delete it.

Parents or legal guardians who believe a child has provided personal information to us may contact us at contact@realvacationhomes.com.

16. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

Real Vacation Homes does not control and is not responsible for the privacy, security, content, or practices of independent third parties.

We encourage visitors to review the privacy policies of third-party websites before providing personal information.

17. BUSINESS TRANSFERS

If Real Vacation Homes is involved in a merger, acquisition, financing, reorganization, sale of assets, transfer of management operations, or similar business transaction, information may be disclosed or transferred as part of that transaction, subject to applicable law.

18. LEGAL DISCLOSURES

We may preserve, use, or disclose information when we reasonably believe doing so is necessary to:

• Comply with applicable law
• Respond to lawful legal process
• Respond to subpoenas, court orders, or government requests
• Protect the rights or property of Real Vacation Homes
• Protect guests, homeowners, employees, contractors, or others
• Investigate fraud or illegal activity
• Enforce contracts or policies
• Establish, exercise, or defend legal claims
• Respond to emergencies involving safety or security

19. DO NOT TRACK AND PRIVACY PREFERENCES

Some browsers and devices provide privacy preference or “Do Not Track” signals.

Because technologies and legal requirements concerning these signals continue to evolve, our response to such signals may depend on the technologies used by our website and applicable law.

Where legally required, Real Vacation Homes will honor recognized browser-based opt-out preference signals applicable to our processing activities.

20. INTERNATIONAL VISITORS

Our business is based in Florida, United States.

If you access our website from outside the United States, information you provide may be transferred to, stored in, or processed in the United States or other jurisdictions where our service providers operate.

Privacy and data-protection laws in those jurisdictions may differ from those in your country of residence.

21. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.

When changes are made, we will update the “Last Updated” date at the beginning of this Policy.

Where required by applicable law, we may provide additional notice concerning material changes.

We encourage visitors to review this Privacy Policy periodically.

22. CONTACT US

Questions, concerns, or requests regarding this Privacy Policy or our privacy practices may be directed to:

Real Vacation Homes LLC

1420 Celebration Blvd, Suite 200

Celebration, FL 34747

United States

Email: contact@realvacationhomes.com

Phone / WhatsApp: +1 (407) 580-8243

Website: www.realvacationhomes.com

© 2026 Real Vacation Homes LLC. All rights reserved.